Política de envío
DO I GET FREE SHIPPING?
Free Standard Shipping is available on orders over $50 with destinations within the 48 contiguous United States. The other states and territories will have rates calculated at checkout, and based on destination. Orders less than $50 will be charged a $5.00 Standard Shipping fee. Expedited Shipping is available for an additional fee at checkout.
WHAT SHIPPING METHODS DO YOU USE?
For our Standard Delivery, we use a variety of carriers including USPS, UPS, and FedEx depending on package size, service type, and destination. Expedited Shipping is available for an additional fee at checkout.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We ship orders within 1-2 business days after the order was placed. Most orders are delivered within 5 business days, not including weekends or holidays. There may be additional delays due to big sales (i.e. Black Friday), carrier delays (i.e. weather), or global events (i.e. Covid19). Please allow your tracking information 24 hours to update before sending us an email. If you would like to make a change to your order, please email us as soon as possible! bymonicabarber@gmail.com
HOW DO I UPGRADE TO EXPEDITED?
Expedited 2-Day Shipping rates are calculated based on your destination and weight of your order. Orders placed before 5pm EST with Expedited Shipping will be fulfilled that day.
Overnight Shipping is available upon request and subject to carrier availability. If you have any questions, please email us at bymonicabarber@gmail.com
WHAT IF I MAKE A MISTAKE ON MY ADDRESS?
Please email us as soon as possible! If your order has already been shipped you are responsible for any shipping fees required to resend the package.
WHAT IF MY ORDER WAS LOST?
Please contact the carrier:
FedEx: https://www.fedex.com/en-us/customer-support/claims.html
UPS: https://www.ups.com/us/en/help-center/claims-support.page
USPS: https://www.usps.com/help/missing-mail.htm
While we will do our best to resolve shipping problems, you have a better chance of locating a lost package by contacting the carrier directly, who may reach out to the actual delivery driver on your route.
I NEED TO CANCEL MY ORDER
To modify or cancel your order, please email us ASAP so we can assist you. If you placed your order with Standard Shipping, we may be able to cancel orders if you contact us within 24 hours of placing the order. If you placed your order with Expedited Shipping and have received your tracking number, we are unfortunately unable to cancel your order since we prioritize those orders to get them to you on time.